The survival of our Trees, Shrubs, and Grasses are guaranteed for three years from purchase date with a sliding scale guarantee:
- Year One—100% Guarantee
- Year Two—75% Guarantee
- Year Three—50% Guarantee
***Perennials, Annuals, Tropicals, Herbs, Vegetables and Ground Covers are not guaranteed.***
Store credit will be issued, at the sales person’s discretion, based on the amount of the original purchase price. Product will be replaced ONE TIME ONLY and replacement plants are NOT GUARANTEED. There will be NO cash refunds. Third party purchases and clearance items carry no guarantee.
All returns must be accompanied by the dead plant or sufficient close-range pictures of the plant. WE ARE NOT RESPONSIBLE for dead plants due to improper watering, animal damage, wind damage, or other acts of God.
If the customer originally paid for us to deliver and/or install the plant, and it dies within the first year, delivery and/or planting will be provided for the replacement plant at no additional cost. After the first year the customer will be responsible for paying additional delivery and/or planting costs.
Please call us at (724) 327-6775 or email us at the first sign of plant stress. We would rather try to save your plant before it is too late.